This is a demonstration site. Sonora is not a real restaurant. The menu, the prices, the address and the phone number on this site are all invented, and no real orders are taken here. This page is a working example of the refund policy a restaurant using this ordering system would publish.
This page explains how to cancel an order and how refunds work. It was last updated on 11 September 2026.
Cancelling before we start cooking
Give us a call at (530) 555-0142 as soon as you can. There is no cancel button on the site, so the phone is the way to do it. If the kitchen has not started your order we will cancel it and refund you in full.
After we have started cooking
Once the food is being made we cannot refund a change of mind, because the food has been cooked and cannot go back on the shelf.
If something is wrong with the order, that is a different matter. If an item is missing, or it is not what you ordered, or it arrives in a state it should not be in, call us and tell us what happened. We will remake it or refund it, and we will tell you which when you call.
When we cancel
If we cancel an order, for example because we have run out of something or the kitchen cannot cook it, you get a full refund to the card you paid with. You do not need to ask for it.
How refunds reach you
Card refunds go back to the card you paid with, through Stripe. We cannot send a card refund anywhere else. Once we send it, it usually takes five to ten business days to show up on your statement, and that part is up to your bank rather than us.
If you paid in cash at the counter, come by the restaurant and we will refund you in cash.
How to ask for a refund
Call us at (530) 555-0142 or email orders@ryanaxtell.dev. Please have your order number to hand, which is on your confirmation email, and tell us what was wrong.
Contact us
Sonora
123 Main St
Chico, CA 95928
Phone: (530) 555-0142
Email: orders@ryanaxtell.dev
See also our Privacy Policy and our Terms of Service.